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If a user closes out of a conversation before a patient has responded to the chat and then later the patient does respond, a red dot will display next to the chat icon on the Scheduled Appointments tab.

 

Patient Response

 

 

Hovering over the chat icon will display the number of messages waiting and the date and time it was received

 

Patient Connect - Scheduled Appointments Tab

 

 

Select the  chat icon to open the conversation.