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Three days prior to the patient’s scheduled appointment, the patient will receive an appointment confirmation via text and/or email. The appointment confirmation will include a link for the patient to confirm their scheduled appointment.

 

If the appointment is scheduled less than three days from the current date, and a confirmation message has not been previously sent, a confirmation message will be sent to the patient.

 

NOTE: The number of days before an appointment to send Confirmation messages may be customized per facility in the General Control or Locations/Personnel tables.

 

 

Email:

 

Appointment Confirmation - Email

 

 

Text Message:

 

Appointment Confirmation – Text Message

 

 

Once the link is selected from an email or text, patients have the option to select Confirm, Request to Reschedule, or Request to Cancel.

 

Appointment Confirmation

 

 

Once a patient selects Confirm, Request to Reschedule or Request to Cancel their appointment, one of the following icons will display in front of the patient's name on the scheduling grid in Patient Scheduling.

 

• : Patient has confirmed their appointment.

• : Patient has requested to cancel their appointment.

• : Patient has requested to rescheduled their appointment.