<< Click to Display Table of Contents >> Navigation:  Appointment Tracking Board > Scheduled Appointments Tab > Co-Payment Collections

Co-payments may be requested from a patient prior to their appointment by sending a request via text and/or email if they have opted in to receive electronic communications. Patients will receive a link requesting the co-payment amount due, and once selected, will take the patient to an online payment screen. Once the patient has submitted their payment, it will post back into TruBridge EHR via 835 file processing. Co-payment requests and receipts will display in the Insurance column as well as within the expanded demographics view. Facilities have the option to control the number of days after the appointment for co-payment information to display.

 

NOTE: If utilizing MyCareCorner, a tile may be added to the patient's view allowing for payment(s) to be submitted via the portal.

 

 

Prerequisites

 

•Must have TruBridge RCM Eligibility turned on and set up in Patient Connect.

•Must have TruBridge 1-Pay (online payment processing)

•Suggested, but not required, to be utilizing auto-visit creation since a visit is required to perform an eligibility check and to request a co-payment.

 

 

Things to Consider Before Implementing

 

•Must be turned on by TruBridge support.

•Co-payments collected during this process will come back in its own remittance file.

▪The file name will be PRTXP2.

•Highly recommended to create a separate receipt code for co-payments.

▪Will be seen on Daily Receipt List.

•Payment must be posted with the date the transaction occurred to be properly reflected in Patient Connect.